ZDC has a 30 day money back guarantee. If for any reason you are not happy with a product please contact our customer service department at 800-364-1605 or [email protected]. We will be happy to work with you on a return or exchange. Customer is responsible for return shipping costs.

ZDC is not responsible for items damaged by the carrier. Please inspect your shipment at time of delivery and report all damaged packages to the carrier.

If you need to return and/or exchange an item, please follow the instructions below

• Call 800-364-1605 to obtain a Return Authorization Number. This is required so that we can ensure that you receive proper credit when your item reaches our warehouse.
• Send a copy of your invoice and circle the item being returned.
• Carefully box the item with adequate packing and write the Return Authorization Number on the outside of the box. Ship box to:

  Zeitlow Distributing Company – Returns Dept.
  2060 E. South Front Street
  McPherson, KS 67460

• Indicate if you would prefer: exchange or check refund. Remember, shipping costs are not refunded. If an item was shipped via the free freight promotion and is returned, the value of the item less the original cost of shipping that ZDC paid will be refunded.
• Items returned outside of 30 days will be reviewed upon receipt and credit may be issued minus a 20% restocking fee. Determination of issuing credit will depend on the condition of the product and its original packing. No credit will be issued for used, damaged or obsolete items.
• If a shipment is refused, the shipping charges will be deducted from the credit amount.